Privacy Notice

REVIVE follows up, on behalf of UK estate agencies, with people who previously asked that agency about selling or valuing a property, and books appointments into the agency's diary. This notice explains what we do with personal data and how to exercise your rights. Last updated: 14 September 2026.

Who we are

REVIVE is operated by Otomation (Israel). Contact for anything in this notice: eliranwebb@gmail.com.

If you received a WhatsApp message from us

The estate agency named in the message is the data controller: you gave them your number when you enquired about a valuation or about selling, and they asked us to follow up that enquiry on their behalf. We act as their processor. The legal basis is the agency's legitimate interest in following up your own enquiry, within the UK "soft opt-in" rule for marketing messages (you were offered a way to opt out when you enquired, and again in every message). We only ever send at most three messages, over ten days, about the thing you asked about, on weekdays and Saturdays between 8am and 8pm.

To stop: reply STOP (or "unsubscribe", or simply say you are not interested). You will not be messaged again, by that agency or by any other business using our service. We keep only a scrambled (hashed) version of your number to make sure of that.

Replies are handled by an automated assistant that can only offer appointment times and book them; it will say so if you ask, and a person takes over for anything else. It never quotes prices, fees or valuations. Data we hold: first name, mobile number, what you enquired about and when, the messages exchanged, and any appointment booked. Your messages may be processed by an AI provider (Anthropic) solely to compose replies; they are not used to train models.

If you are an estate agency (client or prospect)

We hold your business contact details, the details you give us on the audit form, account and integration data (CRM and calendar connections you authorise), transcripts and appointment records for your account, and billing records. Basis: contract with you, and our legitimate interest in marketing our service to businesses. You can opt out of our marketing at any time by replying to any email or writing to eliranwebb@gmail.com.

Google user data

If an agency connects Google Calendar, we read free/busy times to offer appointment slots and create or cancel events for booked appointments. We do not read the content of unrelated events and we do not share Google user data with third parties. Our use complies with the Google API Services User Data Policy, including the Limited Use requirements.

Who else sees data

Hosting and database providers in the UK and EU (Vercel, Supabase), our workflow scheduler (Inngest), WhatsApp delivery (360dialog and Meta), the AI provider (Anthropic, US, under contract terms that exclude training), and the calendar or CRM you connect. Our team accesses data from Israel, which the UK recognises as providing adequate data protection.

How long we keep data

Your rights

You can ask for a copy of your data, correction, erasure, or restriction, and you can object to direct marketing at any time (replying STOP does this). Contact the agency you enquired with or write to eliranwebb@gmail.com; we answer within one month. Erasure removes your details and messages and keeps only the hashed opt-out record.

Complaints

If you are unhappy with how we have handled your data, email eliranwebb@gmail.com with the subject "Privacy complaint". We acknowledge within 30 days and tell you the outcome. You can also complain to the UK Information Commissioner at ico.org.uk/make-a-complaint or on 0303 123 1113.

Security

Personal data is encrypted in transit and at rest, with names, numbers and message content additionally encrypted at the application level. Access is limited to our team and logged.